When I started my business 11 years ago, the one person I knew I needed was a biller. I needed someone to navigate the complexity of patients’ insurance, collect outstanding balances, and be open to discussing the hot topic of money with my patients. A PT friend of mine recommended Jenny Parker, the owner of Quality Time Billing (QTB), and the rest is history. She’s been my admin and biller for years now, and we are so happy to have her on board.
Tell us about your company and how you started it. When did you begin working with The Manual Touch?
I initially worked at the front desk of a doctor’s office for five years, where I learned how to code and bill on the job. Eventually I became a certified coder and compliance officer and finished my bachelor’s degree in business management.
As I began a family, I wanted more job flexibility, so I started QTB in 2010. The Manual Touch Physical Therapy was my first client!
Now I have many more clients, and I have four part-time billers working for me. Although owning my own business has its ups and downs, I have such a sense of pride in what I’ve built and love the flexibility. It is all worth it.
What are your interests, and what’s life like with your kids?
My husband and I have three very active boys: David is five, Braden is 10, and Stevie is 13. All three are involved in baseball and flag football. I even coach David’s T-ball team.
David recently started flag football, and as you can imagine, a bunch of five-year-olds running around the field is a bit chaotic. In a recent game, as if in a movie scene, I had to tell David to run the other way in order to make a touchdown!
When I do get the occasional bit of alone time, I like to read, roller skate, and horseback ride at my friend’s farm. I have always liked horses.
Our house is a bit of a menagerie of animals. We currently have two chihuahuas, Buck and Charlie, puppies from my father-in-law’s dog. We also have a cat named Boo and five chickens, including Ruby who needed to be rehabbed after an animal attack and now functions just fine on one leg. Our chickens provide us with about five eggs per day.
You did a cool study abroad trip when you were in high school. Would you tell us about it?
I went to Helsinki, Finland, for a semester during my senior year of high school. While many Finns tend to be standoffish, I stayed with a wonderful host family who spoke excellent English, and I did, in turn, learn some Finnish. There were only a handful of high school classes taught in English that I could take such as art, English. and computers.
The country is beautiful with long days of sunlight in the summer and long nights of darkness in the winter. I did a lot of kayaking and hiking. I even went to the Arctic Circle and saw the real Santa’s village. Whenever I felt homesick, I went out to eat at Subway.